Glossary
Short, plain definitions for the terms that come up around CRMs, MCP and outbound. No product pitch:just the term.
Each entry defines the term first, in a sentence that reads correctly on its own, then explains why it matters with one concrete number or example. Where a definition touches something SalesCrew does, that link is separate from the definition itself.
AI-native CRM
A CRM built so models read, write and maintain records as a matter of course, not a normal CRM with an assistant bolted on.
Read moreAgent-operable CRM
A CRM that exposes every user action as a tool an AI agent can call, with the same permissions and audit trail.
Read moreModel Context Protocol
The open standard that lets an AI client like Claude or ChatGPT call tools in another application.
Read moreMCP server
The program that publishes tools, resources and prompts so an AI client can discover and call them.
Read moreHuman in the loop
A control pattern where a person reviews or approves an automated action before it takes effect.
Read moreApproval queue
One list of AI-proposed actions waiting for a person to approve, edit or reject before they execute.
Read moreDual control
Every action in the interface is also a programmatic tool with identical effect, and vice versa.
Read moreWhite-label CRM
A CRM sold to an agency or reseller who presents it under their own brand.
Read moreSingle-tenant CRM
A CRM that runs each customer in a dedicated database rather than a shared one.
Read moreSales cadence
A planned, multi-step outreach sequence across channels with set waits between steps.
Read moreSuppression list
The set of contacts who must never receive outreach: unsubscribes, bounces, complaints, holds.
Read moreSender pool
A set of mailboxes that share outbound volume so no single one exceeds a safe daily send limit.
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