Two-way SMS in the same inbox as your email
Templates, consent records on the contact, STOP handling and carrier registration are part of the feature, not warnings in a help article.
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- Consent stored on the contact
- STOP writes to suppression
- Texts inside your cadences
The short answer
- SalesCrew runs two-way SMS in the same thread list as email, with templates, consent records on the contact, STOP handling and support for US carrier registration (10DLC).
- An opt-out by text writes to the same suppression list that stops email on an unsubscribe or a bounce, and every channel checks it at audience freeze and again at send.
- SMS is a cadence step kind, so one sequence can mix an email, a text and a call task without a second tool holding a second list.
What it does
Your texts sit in the same queue as email, on the same contact record. A conversation that moves from a text to an email reply to a call reads as one thread, not three tools. Templates are configuration, and every send passes the same suppression check your email already passes.
Consent is part of the feature. SalesCrew keeps a consent record on the contact with its timestamp and wording, handles STOP and the other opt-out keywords the moment they arrive, and writes each opt-out to a suppression list that every channel checks, not only texting.
SMS is also a cadence step. You can build a sequence that sends an email, follows with a text two days later and ends on a call task, and a reply on any of them pauses the contact. Messages run through Twilio on your own credentials, and SMS is billed at cost plus 20%.
Why SMS belongs in the CRM
One thread, not three tools
A text, an email and a call on the same record in the same list, because your customers never think in channels.
Read moreConsent as a record
Timestamp, wording and source are stored on the contact, so consent is something you can produce on request.
Read moreSTOP that actually stops
Opt-out keywords are handled on arrival and written to a suppression list every channel checks.
Read moreHow you set up SMS
Four steps, and registration is the one to start first.
- 1
Connect
Connect Twilio with your own credentials, stored in your instance's vault and never displayed after entry.
- 2
Register
Complete carrier registration for business texting in the United States. It takes weeks and needs company details that match official records, so begin it on day one.
- 3
Configure
Set templates, the consent wording on your forms, the opt-out confirmation, and which cadences may include a text step.
- 4
Run in review
Agent-drafted messages wait in the approval queue, because every external send is review by default.
In which tier
Unlimited seats on every tier, so every rep texts from the same inbox.
| Tier | Price | What you get on SMS |
|---|---|---|
| Core | $299/mo | Email cadences, the shared inbox and the suppression list SMS uses |
| Local | With the phone and SMS pack | Two-way SMS, SMS cadence steps, phone numbers and speed to lead |
| Outbound | $699/mo | Core plus the SMS and phone pack, plus the Campaign and LinkedIn agents |
| Agency | $1,200/mo | Everything above, plus marketplaces and the marketing module |
Published tiers as of September 2026, with unlimited seats on every one. SMS is billed at cost plus 20%.
Questions
- Can I text customers from my CRM?
- Yes. SalesCrew sends and receives SMS in the same thread list as email, on the same contact. Templates, consent records and STOP handling are built into the feature.
- Does SalesCrew handle 10DLC?
- Yes, it supports US carrier registration. You register in your own name with your own company details, and registration takes weeks, so start it early.
- What happens when someone texts STOP?
- SalesCrew handles the opt-out on arrival and writes the number to the suppression list. Every channel checks that list at audience freeze and again at send.
- Is texting a customer legal?
- It turns on consent, the message and where the customer is. In the United States the TCPA carries statutory damages per message, so your counsel sets the consent wording and SalesCrew stores it on the contact.
- Can a cadence mix email and SMS?
- Yes. SMS is a cadence step kind beside email, LinkedIn queue items and call tasks, and a reply on any channel pauses the contact.
Text from the same inbox as your email
Consent, STOP handling and SMS cadence steps on the database you own, with unlimited seats.
Want to see it first? Book a demo