An AI voice agent that answers, books and hands over
The receptionist qualifies the caller, books a real slot and transfers to a person on the triggers you write, logging each call on the record.
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- Books into your calendar
- Transfers on your triggers
- Starts in review
The short answer
- The SalesCrew receptionist answers inbound calls through Vapi or Retell, asks a short set of qualifying questions, books an available slot and transfers to a person on the triggers you define.
- Outbound calls run through your own Vapi account, started with call_start and logged with call_log, with an audit line naming the actor.
- Escalation is written as literal triggers rather than judgement, so a caller with an emergency or a pricing question reaches a person straight away.
What it does
The receptionist does a narrow job well. It answers, finds out what the caller needs, takes a name and a number, offers two slots from your real calendar, and transfers to a person on anything outside that brief. Narrow is what makes a voice agent reliable.
Its facts come from your knowledge base, not from a prompt someone pasted in months ago. Your service area, hours and terms live in one place, so the agent stays on them. When a caller asks something outside the list, it uses the refusal wording you wrote and hands the call over.
Everything it does lands in the same database as the rest of your work: a contact, a meeting, a call record on the timeline, and an audit line naming the agent as the actor. You can read back any call and see exactly what was booked.
Why a voice agent belongs in the CRM
It books into a real calendar
A meeting record, a contact and a source land in your database, not a transcript in a separate dashboard.
Read moreIt transfers, never improvises
Escalation runs on literal trigger phrases, so an emergency reaches a person at once.
Read moreIt starts in review like every agent
Modes, guardrails, an audit log and one kill switch that stops every agent together.
Read moreHow you set up a voice agent
Four steps, and voice is the agent where review matters most.
- 1
Connect
Add your Vapi or Retell key to your instance's vault, and attach a SalesCrew phone number.
- 2
Configure
Write the facts it may state, the refusal rule, the escalation triggers and the booking flow. The prompt pack gives you a full working structure.
- 3
Run in review
Listen to real calls before it books anything unattended. Every agent ships in review.
- 4
Move to auto
Promote it once refusal and escalation hold up against real callers. Spend stays human-only in every mode.
In which tier
Unlimited seats on every tier, so every transfer reaches a real teammate.
| Tier | Price | What you get on voice |
|---|---|---|
| Core | $299/mo | Outbound calls through your own Vapi key, logged on the record |
| Local | With the phone and SMS pack | The phone pack including the AI receptionist |
| Outbound | $699/mo | The phone pack, plus the Campaign and LinkedIn agents |
| Agency | $1,200/mo | All agents, plus marketplaces, data sources and the marketing module |
Published tiers as of September 2026, unlimited seats on every one. Voice minutes are paid to your own voice provider and sit outside these prices.
Questions
- Can an AI answer my business calls?
- Yes. The SalesCrew receptionist answers inbound calls, qualifies the caller, books a slot from your calendar and transfers to a person on your triggers. It starts in review, like every agent.
- Which voice providers does it use?
- Vapi and Retell for the inbound receptionist, and Vapi for outbound calls. Each runs on your own key in your instance's vault.
- What does a minute cost?
- Whatever your voice provider charges, paid to them directly. The parts are platform fee, model, text to speech, speech to text and telephony, and the calculator page publishes the formula.
- Should the agent say it is AI?
- Several jurisdictions are moving that way, and it is the safer default everywhere. Decide the wording with your counsel and write it into the prompt.
- What stops it inventing a price?
- A refusal rule with the exact words to use when it lacks an answer, and a fact list it may not generalise from. The prompt pack publishes a working version.
Let the agent book into the database you own
Receptionist, calendar and knowledge base on one record, with unlimited seats.
Want to see it first? Book a demo