Phone numbers and calls that log themselves on the deal
Numbers on your instance, routing by your hours, voicemail as text in the thread list, and a softphone that writes every call to the record.
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- Numbers on your instance
- Voicemail arrives as text
- Consent gate on every dial
The short answer
- SalesCrew holds phone numbers on your instance, with inbound routing, business hours, whisper messages and voicemail that arrives as a transcript in the same thread list as email.
- The browser softphone records calls, takes a disposition on hang-up and power-dials through a list, so a call is on the record without anyone typing a note afterwards.
- Outbound calls go through your own Vapi key with call_start, and call_log writes the outcome back, with the same permissions and audit trail as a person.
What it does
Your phone number belongs to your SalesCrew instance, not to a separate telephony dashboard. An inbound call routes by your rules, respects your business hours and plays a whisper to whoever picks up. If nobody does, the caller gets voicemail, and you get the transcript in the shared thread list instead of an audio file somebody has to remember to check. A missed call fires a text-back, so the caller hears from you before they dial the next business.
The browser softphone lets you dial from the record. It records the call, asks for a disposition when you hang up, and power-dials through a list when you're working a batch. Each call becomes a row on the timeline automatically, in the same database as the emails and the deal.
Every phone action is also an MCP tool. call_start places a call, call_status reads it back and call_log writes the outcome onto the record. Each one runs with the same permissions as a person and leaves an audit line naming the actor, whether that was you, a token or an agent.
Why the phone belongs inside the CRM
The call lands on the record
A call that never reaches the pipeline might as well not have happened. Automatic logging puts every call on the deal it belongs to.
Read moreOne thread list for everything
Email, voicemail transcripts and call notes sit in the same queue, so one conversation never splits across two tools.
Read moreConsent before the dial
A DNC scrub runs when an audience is frozen, and a consent gate checks every call_start before the line opens.
Read moreHow you set up the phone
Four steps, and nothing runs on a live line unsupervised until you say so.
- 1
Connect
Connect Twilio with your own credentials, held in your instance's vault and never displayed after entry.
- 2
Configure
Set numbers, routing rules, business hours, whisper text, voicemail behaviour and the disposition list your team uses.
- 3
Run in review
Any agent involvement, such as the receptionist answering, starts in review like every other agent.
- 4
Move to auto
Promote only the classes you trust, after a clean week. Spend stays human-only in every mode.
In which tier
Unlimited seats on every tier, so every rep gets a softphone at no extra cost.
| Tier | Price | What you get on the phone |
|---|---|---|
| Core | $299/mo | Outbound calls through your own Vapi key, logged on the record |
| Local | With the phone and SMS pack | Phone numbers, inbound routing, voicemail transcripts, the softphone, SMS and speed to lead |
| Outbound | $699/mo | Core plus the SMS and phone pack, plus the Campaign and LinkedIn agents |
| Agency | $1,200/mo | Everything above plus marketplaces, data sources and the marketing module |
Published tiers as of September 2026. Telephony and SMS are billed at cost plus 20%.
Questions
- Can I keep my business number in SalesCrew?
- Yes. Your numbers sit on your own instance, and inbound calls route by the hours and rules you set. Voicemail lands as a transcript in the same thread list as your email.
- Does every call get logged automatically?
- Yes. The softphone writes each call to the timeline with its recording and the disposition you pick at hang-up. Outbound calls through Vapi log their outcome with call_log.
- Which tier should I start on?
- Core is $299 a month with unlimited seats and runs outbound calls through your own Vapi key. Local adds numbers, routing, the softphone and SMS for phone-first teams.
- Are calls recorded?
- Yes, the softphone records calls. Recording consent rules differ by state and country, and two-party consent states require every party to agree, so your counsel sets the wording.
- Which providers does the phone use?
- Twilio carries numbers, SMS and voice, and Vapi or Retell power the AI receptionist. Each runs on your own credentials in your instance's vault.
Put your phone on the same record as your email
Numbers, softphone and voicemail transcripts on the database you own, with unlimited seats.
Want to see it first? Book a demo