Twilio + SalesCrew
Twilio carries SMS, phone numbers and calling in SalesCrew. Texts, calls and voicemails land on the same contact record as your email threads.
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- Two-way SMS and phone numbers
- Consent and STOP built in
- Every call and text on the record
The short answer
- Two-way SMS, phone numbers with inbound routing, voicemail transcription and a browser softphone all run on Twilio inside SalesCrew.
- Outbound voice calls also run through Vapi with the call logged onto the record, and email cadences send from a mailbox pool with suppression checked at send.
- Consent records, STOP handling and 10DLC registration support are part of the SMS feature itself, so every text you send carries its consent trail.
Mechanism
What Twilio carries in SalesCrew, and the Vapi calling path beside it.
| What | Mechanism | Direction | Objects | Status |
|---|---|---|---|---|
| Two-way SMS | Twilio Programmable Messaging | Two-way | Threads, messages, consent records | Available |
| Phone numbers and inbound routing | Twilio numbers with hours, whisper and voicemail | Inbound | Calls, voicemails | Available |
| Voicemail transcription in the thread list | Twilio plus transcription | Inbound | Calls, threads | Available |
| Softphone in the browser | Twilio Voice JS with recording and dispositions | Two-way | Calls, dispositions | Available |
| Missed-call text-back | Inbound call event triggering an SMS | Outbound | Messages, leads | Available |
| 10DLC registration support | Part of the SMS feature | Internal | Consent records | Available |
| Outbound voice through Vapi | Vapi, with call_start and call_log | Outbound | Calls | Available |
Mechanisms read from the SalesCrew integration table, September 2026. Twilio's own site is the authority on per-message, per-minute and 10DLC registration fees.
One record for every channel
SMS, calls, email cadences, the unified inbox and the LinkedIn queue all write to the same contact record. Nothing in the design assumes a single channel, and a contact record does not care which tool sent the message.
Every external send waits in one approval queue by default. A person approves, edits or rejects each draft, and a kill switch on the Agents page stops every agent at once. Texts follow the same rule.
If you text businesses or consumers in the United States, 10DLC registration through your carrier takes time and needs a real company identity behind it. Start it on day one of your trial, and your first campaign isn't left waiting on the carrier.
Questions
- Where do Twilio texts show up?
- In the unified inbox as a thread on the contact, beside email. A missed call triggers a text-back, and a voicemail arrives transcribed in the thread list.
- What can SalesCrew do with a phone?
- Route inbound calls on your Twilio numbers, place calls from the browser softphone with recording and dispositions, and place outbound calls through Vapi. call_start and call_log are MCP tools too.
- What does SalesCrew cost?
- Tiers are $299, $699 and $1,200 a month, with unlimited seats on every tier. The trial is 14 days and needs a card.
- How is consent enforced?
- Through consent records, STOP handling, a DNC scrub at audience freeze and a consent gate before a call starts. Collecting consent stays with you as the sender, and this is not legal advice.
Put texts and calls on the record
Pipeline, inbox, cadences, SMS and calling, with the MCP server and its 140+ tools over all of it.
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