Best CRM for plumbers
A plumbing business needs dispatch and invoicing first, and a way to track commercial leads second. Compared on both, with published prices where they exist.
Housecall Pro wins for a plumbing business that wants published pricing, a 14-day trial and booking, dispatch and invoicing in one tool starting under $60/month. ServiceTitan wins instead for a multi-truck plumbing operation that needs dispatch, pricebook and payroll depth and is willing to go through a sales call to get there.
The short answer
- Housecall Pro starts at $59/month for one user (Basic, billed annually), with a 14-day free trial and no credit card required, per housecallpro.com/pricing.
- Jobber starts at $29/month for one user (Core, billed annually), with Pipeline and lead management added on its Grow tier at $149/month for up to 5 users, per getjobber.com/pricing.
- ServiceTitan and FieldEdge both require a sales call for pricing; FieldEdge scopes mobile licenses at 2 (Select), 4 (Premier) or 6 (Elite) rather than selling seats individually, per servicetitan.com/pricing and fieldedge.com/pricing.
Plumbing dispatch and CRM tools compared
| Tool | Starting price | Seats model | Cold outbound allowed? | Own database? | Lead pipeline? | Best for | Not for |
|---|---|---|---|---|---|---|---|
| Housecall Pro | $59/mo (Basic, 1 user, annual) | Per user beyond the tier's included seats | No, not built for it | No, hosted multi-tenant SaaS | Pipeline Dashboard on every tier; Pipeline add-on automates lead follow-up | A small plumbing business wanting booking, dispatch and invoicing with published pricing | A company needing multi-step outbound to new commercial prospects |
| Jobber | $29/mo (Core, 1 user, annual) | Per user beyond the tier's included seats, +$29/mo each | No, not built for it | No, hosted multi-tenant SaaS | Pipeline and lead management on Grow ($149/mo) and Plus ($399/mo) tiers | A growing plumbing business wanting dispatch plus a real sales pipeline | A large operation needing payroll and deep pricebook customization |
| ServiceTitan | Pricing on request | Per technician, quoted | No, not built for it | No, hosted multi-tenant SaaS | Yes, a named CRM feature: pipeline management, deal tracking, task and activity logging | A multi-truck plumbing operation running dispatch, payroll and pricebook in one system | A 1-2 truck shop that doesn't want a sales call to see a price |
| FieldEdge | Pricing on request | 2, 4 or 6 mobile licenses by tier | No, not built for it | No, hosted multi-tenant SaaS | Lead tracking on every tier; prospect tracking on Premier and Elite | An established plumbing company wanting dispatch and CRM in one | A shop that wants to see a price before talking to sales |
Figures checked on housecallpro.com/pricing, getjobber.com/pricing, servicetitan.com/pricing and fieldedge.com/pricing, September 2026.
How each one fits a plumbing business
Housecall Pro
The clearest starting point for a small plumbing business: published pricing from $59/month, online booking, scheduling, invoicing and review management on every tier, and a 14-day trial with no card required. The MAX tier adds API access and a sales proposal tool. Not for: a company that wants a dedicated outbound engine for chasing new commercial accounts.
Jobber
The lowest published starting price at $29/month, with a basic client manager (CRM) included from the entry tier and a real Pipeline feature for sales opportunities once you're on Grow at $149/month. Not for: a large multi-truck plumbing operation that needs payroll and pricebook depth ServiceTitan is built around.
ServiceTitan
Built for multi-truck plumbing, HVAC and electrical operations that need dispatch, a pricebook, payroll and a named CRM feature (pipeline management, deal tracking) together, across 15+ trades. Pricing is entirely quote-based, so there's nothing to compare until a sales call happens. Not for: a 1-2 truck shop wanting to see a price before committing time.
FieldEdge
Combines dispatch with lead and prospect tracking specifically, with prospect tracking called out on its Premier and Elite tiers rather than treated as an afterthought. Licenses are capped per tier (2, 4 or 6 mobile users). Not for: a company that wants a published price up front instead of a sales conversation.
When none of these is the answer
A solo plumber running one truck and taking calls directly doesn't need dispatch software. A shared calendar, a phone and a paper or spreadsheet invoice process covers that stage fine, and any of these tools add onboarding time that only pays off once scheduling gets hard to hold in your head.
Disclosure: SalesCrew is our product. It has no dispatch, no route scheduling and no pricebook, so it doesn't replace any tool in this list for day-to-day plumbing operations. Where it could sit is beside one, running outbound and a pipeline for commercial accounts like property managers and general contractors. Voice and SMS features, which a call-driven plumbing business needs more than most, are on the roadmap and not shipped, which is why it isn't ranked above.
Questions
- What software do most independent plumbers actually start with?
- Housecall Pro and Jobber are the two most common starting points for a 1-3 truck plumbing business, both with published pricing and a 14-day free trial. ServiceTitan and FieldEdge are built more for operations that already have dispatch complexity to manage, and both require a sales call before you see a price.
- Do plumbing dispatch tools track leads before they become jobs?
- Some do. Jobber's Grow and Plus tiers add Pipeline and lead management specifically for tracking sales opportunities before a job is booked. Housecall Pro has a Pipeline Dashboard on every tier plus an optional add-on for automated lead follow-up. FieldEdge adds prospect tracking on its Premier and Elite tiers. Basic tiers on all of these lean toward job tracking, not lead tracking.
- Is ServiceTitan worth it for a small plumbing company?
- Usually not at the smallest scale. ServiceTitan's pricing is entirely quote-based, and it's built around dispatch, pricebook and payroll depth that a 1-2 truck plumbing business doesn't need yet. It becomes a more reasonable question once a company is running several trucks and needs to coordinate technicians across jobs daily.
- Can any of these run outbound campaigns to commercial accounts, like property managers?
- Not meaningfully. These are dispatch-and-invoicing platforms with lead tracking layered on top, not tools built for running a multi-step outbound sequence to new commercial prospects. A plumbing business chasing property-management or general-contractor accounts usually needs a separate CRM for that motion.