Best MSP PSA software
Tickets, billing and help desk automation for a managed service provider, compared on price and what each vendor lists.
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HaloPSA ranks first on clear pricing: it's the only one of the four with one listed flat rate and no tiers that hold features back. Syncro lists a US-dollar rate per user with a lower entry point. Its best automation and SLA dashboards sit on a tier above its cheapest plan.
The short answer
- HaloPSA lists one flat rate, £66/agent/month billed yearly, with no tiers, add-ons or locked features, per usehalo.com/halopsa/pricing.
- Syncro's Core plan is $129/user/month billed yearly ($159/month with no contract). Its Team plan is $179/user/month yearly and adds real-time ticket automation and live SLA dashboards, per syncrosecure.com/pricing.
- ConnectWise and Autotask list no price on any tier. Every plan goes through a 'Request Pricing' or sales contact form, per connectwise.com and datto.com/products/autotask-psa.
MSP PSA tools compared
| Tool | Starting price | Model | API/integrations | Best for | Not for |
|---|---|---|---|---|---|
| ConnectWise | Pricing on request | Three packages (Basic, Standard, Premium), no prices listed | Links to CRM, RMM and quote and billing tools | An MSP that runs other ConnectWise tools and wants one platform | A buyer who wants a real number with no sales call |
| Autotask | Pricing on request | Not disclosed | 170+ integrations in its Integration Hub; joined with RMM through IT Complete | An MSP already on Datto or Kaseya tools | A buyer who wants clear self-serve prices |
| HaloPSA | £66/agent/mo (annual, flat rate) | One all-in plan, no tiers | Integrations, custom objects and data moves in the base price | An MSP that wants one price with nothing held for a higher tier | A very small shop that wants a cheap one-user tier below the per-agent rate |
| Syncro | $129/user/mo (Core, annual) | Per tech, unlimited endpoints per tech | Pax8, Domotz, Hudu; API access by permission | An MSP that wants a listed US-dollar rate with billing tools built in | An MSP that wants full ticket automation without the Team tier |
Figures checked on usehalo.com/halopsa/pricing and syncrosecure.com/pricing, September 2026. ConnectWise and Autotask list no prices on their own sites at any tier, so both show as pricing on request.
How the four differ in practice
ConnectWise
ConnectWise sells its Manage PSA in three tiers: Basic, Standard and Premium. The top two add tools such as GL links and marketing campaigns. Its lead features are automatic ticket intake, SLA tracking and tying work back to contracts to catch unbilled hours. No tier has a listed price. Not for: a buyer who wants to compare cost before a sales call.
Autotask
Autotask calls itself an open platform, with over 170 integrations and an Integration Hub. It's built to join PSA and RMM under Kaseya's IT Complete bundle. Its help desk automation uses AI to show the right docs inside a ticket. Not for: a buyer who wants clear, self-serve prices instead of a sales call.
HaloPSA
HaloPSA is the only tool here with no tiers at all. One flat price per agent covers integrations, custom objects and data moves. A flat-fee Enterprise package with unlimited licenses costs $1M/year for very large firms, but the standard plan holds nothing back. Not for: a one- or two-person shop that wants an entry tier cheaper than the per-agent rate.
Syncro
Syncro puts quotes, invoices, payments and repeat billing in even its cheapest Core tier, which few PSA tools do. Its Team tier, $50/user/month more than Core, adds real-time ticket automation and live SLA and queue dashboards. Microsoft 365 Cloud Backup is a paid add-on at $1.90/user/month on any tier. Not for: an MSP that wants ticket automation and SLA views without paying for Team.
How to choose
Choose HaloPSA if you want one flat price, £66 per agent a month, with nothing held back. Choose Syncro if you want a listed US-dollar rate from $129 per user with billing built in. Choose ConnectWise or Autotask if you already run their other tools and want one platform, and you're ready to get a quote from sales.
Disclosure: SalesCrew is our product. It runs the sales pipeline that wins a new client before their first ticket exists. It sits beside one of the four PSAs above, which keep ticketing, SLA tracking and MSP billing.
Questions
- Which PSA tool has the only real published price?
- HaloPSA is the one exception here: £66 per agent per month, billed yearly, listed on its own pricing page with no tiers that hold features back. ConnectWise and Autotask need a sales quote, and Syncro lists a rate that changes by plan.
- What's the cheapest way to start on a published-price PSA?
- Syncro's Core plan is $129/user/month billed yearly ($159/month month to month). That's the lowest listed per-user US-dollar rate here. HaloPSA's flat £66/agent/month works another way: one all-in plan, with no tiers.
- Why do ConnectWise and Autotask publish no price?
- Both send every tier to a 'Request Pricing' or sales contact form. They are the two longest-standing MSP PSA tools, and they're often sold inside a larger bundle, such as IT Complete, not as a self-serve plan.
- Does Syncro's cheaper tier include everything an MSP needs?
- Not quite. Real-time ticket automation and live SLA and queue dashboards sit on its Team tier at $179/user/month, $50 more than Core. Cloud backup for Microsoft 365 is a paid add-on on every tier.