Recovering a missed call
A missed call becomes a record, the caller gets a text back, and the reply lands in the same inbox your team already works.
Want to see it first? Book a demo
- Text-back on every missed call
- Consent and STOP built in
- One thread per caller
The short answer
- In SalesCrew, an unanswered call on your business number creates a call record, and the caller gets a text offering to book or to answer a question.
- SalesCrew phone numbers route by your business hours, transcribe voicemail and put the call, the text and any reply in one thread beside your email.
- Every text runs through consent and STOP handling, and every action is written to the audit log with the actor named.
Trigger to logged
What happens from the moment a call goes unanswered.
- 1
Trigger: an unanswered call
A call arrives on a number held in your SalesCrew instance and nobody picks up. Your routing rules decide who rings first and when the call counts as missed.
- 2
A call record is written
The number, the time and the outcome land on a contact. If the number is new, SalesCrew creates the contact for you.
- 3
The text-back sends
The caller gets your short message from the same number they dialled. Consent handling and STOP processing run first, so nothing goes out blindly.
- 4
Your team sees one thread
The missed call, the voicemail transcript, the outgoing text and any reply sit in the same thread list as your email.
- 5
A reply becomes a booking or a task
If the caller writes back, your team picks up the conversation in the inbox. Reminders and no-show recovery run from the same thread once a time is booked.
- 6
What gets logged
The call, the message, the consent state and every later touch, with the actor named in the audit log.
What gets configured
What you set for each object in your SalesCrew instance.
| Object | What you set |
|---|---|
| Phone number | A number on your instance with routing rules |
| Business hours and after-hours behaviour | When a person answers and what happens otherwise |
| Text-back message | The wording sent to a missed caller |
| Consent and STOP handling | Opt-out processing on every message |
| 10DLC registration | Carrier registration for business texting in the United States |
| Voicemail transcription | Voicemails readable in the thread list |
| Outbound calls | Vapi as the provider, with call_start and call_log |
| Audit log | The actor recorded on every action |
Where it stops and a human starts
The text-back does one job. It acknowledges the call and offers a booking link, and anything past that goes to a person on your team.
Consent is part of the mechanism, not an afterthought. Texting a consumer mobile in the United States brings the TCPA into it, business texting needs carrier registration, and STOP has to work every time. SalesCrew runs that machinery on every message, while the consent itself is yours to hold. This page is not legal advice.
You'll want the history in one place from day one. Every call outcome is logged with call_log, so a caller who rang twice last month shows up with both calls on the record.
Questions
- What does the caller get after a missed call?
- A short text from your business number offering to book a time or answer a question. You write the wording once in SalesCrew. Consent and STOP handling run on every message, so a caller who opts out is never texted again.
- Can I connect my own texting tool?
- Yes. Outbound webhooks push a SalesCrew event to the tool you already use, and the contact record keeps the history of every touch.
- Which plan includes phone numbers and SMS?
- The Outbound plan at $699 a month includes the phone and SMS pack, with unlimited seats. The pricing page lists every plan and what each one includes.