Agents · 5 min · reviewed 2026-09-24
How do I approve, edit or reject work in the AI approval queue?
Open Agents → Approvals in SalesCrew, read each proposed action with its evidence, then approve, edit or reject it before anything is sent. Nothing in the queue runs until a person decides. Any external send waits here by default, so you see every email, message and proposal first.
What you will need
- The owner or admin role in SalesCrew.
- At least one agent set to review mode. Agents start in review, so a new agent is ready.
- An Upwork proposal you started with Propose via approval, if you want to review a bid.
Steps
- 1
Step 1
In SalesCrew, open System → Agents. The page opens on the Approvals tab. The tab shows how many items wait.
- 2
Step 2
Read the row. Each row shows the proposed action, the agent's confidence and the target record.
- 3
Step 3
Click the arrow on a row to show the Artefact. That is the exact email, message or bid that will go out. Open Evidence to see why the agent chose it.
- 4
Step 4
For an Upwork bid, open Cover letter. The row also shows the bid, the connects cost and your balance.
- 5
Step 5
Click Edit to change the draft's wording. Save it, and the edited version is what you approve.
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Step 6
Click Approve to run the action now. Click Reject to drop it.
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Step 7
To clear many rows at once, tick them and use Approve selected or Reject selected.
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Step 8
From Claude or ChatGPT, the same queue works over MCP. Use approval_list, then approval_approve or approval_reject with a reason.
Common errors
- The queue is empty
- no agent is in review mode, or the agents switch is off. Turn agents on at the top of the Agents page.
- You can't see the Agents page
- only the owner sees it in the sidebar. Ask the owner to review, or use the MCP tools with your token.
- A rejected draft comes back
- the agent ran again on the same thread. Your reject reason feeds its next run, so add one over MCP.
How you know it worked
The row leaves the Approvals tab. The Action log tab lists the action with its outcome. Settings → Audit log shows who approved it and when.
Where this goes in SalesCrew
Agents → Approvals shows the item gone and Action log shows your decision. In your own workspace the same how-to opens beside the field, with your callback URLs filled in.