Sending · 10 min · reviewed 2026-10-14
How do I work the Facebook Messenger queue in SalesCrew?
Open Channels → Facebook. Copy the message on a card. Send it on Messenger yourself, then click Message sent. The row moves to the Sent tab. When they write back, click Log reply and paste what they said.
What you will need
- Facebook turned on for SalesCrew. An admin adds it under Settings → Deployment → Channels.
- The Facebook channel in your access scope. Admins and managers have it already.
- Contacts with a Facebook profile link. Add the link on the contact, or import it with the Data Bank.
Steps
- 1
Step 1
In the Data Bank, pick contacts and click Add to queue. Set Channel to Facebook. You can add the message to send.
- 2
Step 2
Open Channels → Facebook. The To send tab shows a card for each row.
- 3
Step 3
Click Copy on the card. Then click Open profile and send the message on Messenger.
- 4
Step 4
Back in SalesCrew, click Message sent. The row moves to the Sent tab.
- 5
Step 5
When they reply, click Log reply on the row. Paste their message and save. The row moves to In conversation.
- 6
Step 6
To change the message or the owner, open the row's menu and click Edit.
- 7
Step 7
To drop a row, click Archive in its menu. You can bring it back from the Archived tab.
Common errors
- A contact was skipped
- it has no Facebook profile link. Add the link on the contact first.
- The menu has no Facebook
- the channel is off, or you have no access to it. Ask an admin.
- Open profile is missing
- the stored link is not a facebook.com link. Fix the link on the contact.
- Restore fails
- only a manager can restore a row.
How you know it worked
The Sent tab shows the row with its Message sent date. Open the row to see each logged message.
Where this goes in SalesCrew
Channels → Facebook → Sent shows the row with its Message sent date. In your own workspace the same how-to opens beside the field, with your callback URLs filled in.