SSalesCrew

Sending · 10 min · reviewed 2026-10-05

How do I work the Instagram DM queue in SalesCrew?

Open Channels → Instagram. Copy the message on a card, send the DM on Instagram yourself, then click DM sent. The row moves to the Sent tab. When they write back, click Log reply and paste what they said.

What you will need

  • Instagram turned on for SalesCrew. An admin adds it under Settings → Deployment → Channels.
  • The Instagram channel in your access scope. Admins and managers have it already.
  • Contacts with an Instagram handle. Add them to the queue from the Data Bank.

Steps

  1. 1

    Step 1

    In the Data Bank, pick contacts and click Add to queue. Set Channel to Instagram. You can add the message to send.

  2. 2

    Step 2

    Open Channels → Instagram. The To send tab lists each row with a card.

  3. 3

    Step 3

    Click Copy on the card. Then click Open profile and send the DM on Instagram.

  4. 4

    Step 4

    Back in SalesCrew, click DM sent. The row moves to the Sent tab.

  5. 5

    Step 5

    When they reply, click Log reply on the row. Paste their message and save. The row moves to In conversation.

  6. 6

    Step 6

    To change the message or the owner, open the row's menu and click Edit.

  7. 7

    Step 7

    To drop a row, click Archive in its menu. You can restore it from the Archived tab.

Common errors

A contact was skipped
it has no Instagram handle. Add the handle on the contact first.
The menu has no Instagram
the channel is off, or you have no access to it. Ask an admin.
Restore fails
only a manager can restore a row.

How you know it worked

The Sent tab shows the row with its DM sent date. Open the row to see each logged message.

Where this goes in SalesCrew

Channels → Instagram → Sent shows the row with its DM sent date. In your own workspace the same how-to opens beside the field, with your callback URLs filled in.

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