How do GoHighLevel wallet and usage fees work?
The plan price covers the software. Email, texts, calls, AI and premium workflow runs draw on a prepaid wallet that recharges your card.
The short answer
- GoHighLevel charges usage fees from a wallet on top of the $97, $297 or $497 monthly plan, per HighLevel's pricing guide checked September 2026.
- GoHighLevel's listed usage rates are $0.675 per 1,000 emails, $2.50 per 1,000 email validations and $0.01 per premium workflow execution, with phone costs matched to Twilio pricing.
- The GoHighLevel agency wallet recharges the card on file when the balance drops below a threshold, so a busy client's usage lands on the agency's card first.
- SalesCrew publishes one price per instance with unlimited seats, from $299 a month, and its only metered item is AI beyond the included allowance.
The wallet pays for everything the plan doesn't
Your GoHighLevel plan buys the platform. Sending things costs extra. Every email, text, phone minute, AI reply and premium workflow step debits a wallet, and the wallet refills itself from a card when it runs low.
HighLevel's pricing guide names the services that bill this way: the phone system, the email system, email validation, AI usage, address autocomplete and premium workflow features. You won't see these on the plan page as line items. They show up in the wallet history instead.
GoHighLevel usage rates, per HighLevel's own pages
Charged from the wallet on top of the monthly plan.
| Service | Rate | Notes |
|---|---|---|
| Email system | $0.675 per 1,000 emails | Debited per send |
| Email validation | $2.50 per 1,000 validations | Per address checked |
| Outbound SMS (US long code) | $0.0083 per segment plus carrier fees | About 1.33 cents for a 1-segment text in HighLevel's example |
| MMS | $0.02 per segment in HighLevel's example | A 5-segment MMS with an image is about 15 cents |
| Phone system | Matches Twilio pricing | Varies by region and product |
| AI | Pay per use, $50 a month Growth, or $97 a month Unlimited | Per location |
| Premium workflow actions | $0.01 per execution | Per step that runs |
Rates checked on HighLevel's pricing guide and its SMS cost article at help.gohighlevel.com, September 2026. HighLevel marks SMS figures as estimates until the message is sent.
Segments make texts cost more than you expect
A text isn't billed per message. It's billed per segment. HighLevel's article explains that a plain message fits 160 characters in one segment, but a single emoji or special character drops the limit to 70.
Here's what that does to the bill. HighLevel's own example puts a 1-segment text at 1.33 cents and a 5-segment text at 6.65 cents. A long reminder with an emoji can cost five times what you budgeted, across every contact in a campaign.
Rebilling turns the wallet into margin, on the right plan
Agencies don't have to eat these fees. On the $297 Unlimited plan you can rebill phone and email to each client at cost. On Agency Pro at $497 you can add a markup, which is where SaaS Mode resellers build their profit. Our GoHighLevel SaaS Mode explainer covers how that works per client.
Rebilling has a lag. Some charges reach the wallet hours after the send, so a client can run a big campaign before their balance shows it. Keep a buffer, and read what a sub-account separates to see which wallet pays first.
How SalesCrew prices usage
SalesCrew keeps the bill to one published number per client instance. Core is $299 a month, or $2,990 a year, with unlimited seats, the inbox, cadences on your own mailbox pool, the MCP server and webhooks included. Cadences send through the mailboxes you connect, so there's no per-email fee from us.
AI assist comes with a fair-use allowance of about 5,000 model calls a month on Core. You get an alert at 80%. At 100% only the AI stops, and a top-up is $10 for 1,000 credits. You can also bring your own Anthropic key for $99 a month. Compare the flat model with seat pricing in per-seat vs flat CRM pricing.
Quote clients a usage cap, not an open tab
Questions
- What does GoHighLevel charge for email sends?
- HighLevel's pricing guide lists its email system at $0.675 per 1,000 emails and email validation at $2.50 per 1,000 validations, as of September 2026. Both are debited from the wallet, not included in the monthly plan.
- How much does a text message cost on GoHighLevel?
- HighLevel's help article uses $0.0083 per outbound US SMS segment plus carrier fees in its example, so a 1-segment text works out at about 1.33 cents. A 5-segment text is about 6.65 cents. The article calls these estimates, since the final price is known only after sending.
- When does the GoHighLevel wallet recharge?
- The agency wallet recharges the card on file automatically when the balance drops below a minimum threshold, per HighLevel's pricing guide checked September 2026. Set that threshold with your heaviest-sending client in mind.
- Can an agency mark up GoHighLevel usage fees?
- Yes, on Agency Pro at $497 a month. Rebilling without markup comes with the $297 Unlimited plan and the $497 plan, and markup rebilling needs the $497 plan, per HighLevel's pricing guide as of September 2026.
- Does SalesCrew have usage fees on top of the plan?
- SalesCrew Core is $299 a month with unlimited seats and an AI allowance of about 5,000 model calls. If you hit the cap, 1,000 credits cost $10, or you bring your own Anthropic key for $99 a month and the allowance isn't consumed. Manual work never stops at the cap.