SSalesCrew

integrations · 10 min · reviewed 2026-10-03

How do I set which countries we may call or message, and when?

Open Settings → Country rules & consent. Each country row says if SMS, WhatsApp, calls and AI calls are allowed. It also sets the local hours. Every call and message runs this check before it goes out. A refused attempt is logged.

What you will need

  • Admin or CEO rights to edit. Everyone else can read the grid.
  • Your own legal review. These values are settings, not legal advice.

Steps

  1. 1

    Step 1

    Open Settings → Country rules & consent in SalesCrew.

  2. 2

    Step 2

    Click the pencil on a row to change a channel to Allowed, Consent needed or Not allowed.

  3. 3

    Step 3

    Set the local hours, or turn them off to block that country at any time.

  4. 4

    Step 4

    Click Add country for a country that is not in the list. Use its two-letter code.

  5. 5

    Step 5

    The Unknown row covers everyone else. It can only be made stricter.

  6. 6

    Step 6

    Click Import list to bring in opted-in people or a do-not-contact list. Add the source and the date.

Common errors

"The Unknown row can only be made stricter"
pick a stricter value or narrower hours.
An import is refused
add the source and the date the consent was given.
A person is blocked outside hours
the check uses their timezone, or both ends of a wide country.

How you know it worked

The grid shows your values. Try a call to a test contact outside its hours. It appears under Blocked by the check.

Where this goes in SalesCrew

Settings → Country rules & consent shows your grid, and a blocked attempt appears under Blocked by the check. In your own workspace the same how-to opens beside the field, with your callback URLs filled in.

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