SSalesCrew

Billing · 5 min · reviewed 2026-09-06

How do usage, credits and billing work?

Your plan sets which modules you have, how many seats, and a monthly allowance of AI credits. Credits count model calls in managed AI mode; bringing your own key stops credit use. Change plan, update the card and download invoices under Settings → Usage & Billing.

What you will need

  • Admin role. A card for a paid plan.

Steps

  1. 1

    Step 1

    Settings → Usage & Billing. The plan card shows tier, status, period end and credits used.

  2. 2

    Step 2

    Change plan opens checkout; the new tier applies at once and is prorated.

  3. 3

    Step 3

    Manage billing opens the customer portal: card, invoices, cancel.

  4. 4

    Step 4

    The Usage section shows AI calls by feature for the last 30 days.

Common errors

Trial ended and features paused
add a card under Manage billing; nothing is deleted.
Credits exhausted early
an agent in auto mode is the usual reason. Check Agents → runs.

How you know it worked

The plan card shows the new tier and the next period end.

Where this goes in SalesCrew

Settings → Usage & Billing shows your plan, period end and credits. In your own workspace the same how-to opens beside the field, with your callback URLs filled in.

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