SSalesCrew

Mailboxes · 5 min · reviewed 2026-09-06

How do I find my IMAP and SMTP settings (Outlook, Zoho, cPanel)?

Every mail provider publishes two hosts: one for reading (IMAP, port 993) and one for sending (SMTP, port 465 or 587). Copy them from the provider's help page or your hosting panel, then paste them into the mailbox form. The table below covers the common ones.

What you will need

  • The mailbox address and its password. Outlook and Zoho need an app password when 2-factor is on.
  • For a domain on cPanel or Plesk: access to the hosting panel, or the "Connect devices" page it shows.

Steps

  1. 1

    Step 1

    Find your provider in this table. Provider IMAP host IMAP port SMTP host SMTP port --- --- --- --- --- Outlook / Microsoft 365 outlook.office365.com 993 smtp.office365.com 587 Zoho Mail imap.zoho.com 993 smtp.zoho.com 465 Yahoo imap.mail.yahoo.com 993 smtp.mail.yahoo.com 465 cPanel / Plesk (own domain) mail.yourdomain.com 993 mail.yourdomain.com 465

  2. 2

    Step 2

    For cPanel: open Email Accounts → Connect Devices next to the mailbox. It lists the exact hosts and ports.

  3. 3

    Step 3

    In SalesCrew: Settings → Mailboxes → Add mailbox. Provider IMAP.

  4. 4

    Step 4

    Paste the hosts and ports. Use the full address as the username.

  5. 5

    Step 5

    If your host uses a shared certificate (for example server12.hostingco.com), put that name in TLS server name. Otherwise leave it empty.

  6. 6

    Step 6

    Save. The first sync starts within two minutes.

Common errors

Certificate name mismatch
the IMAP host and the certificate differ. Fill TLS server name with the name shown in the error.
Microsoft 365: login failed
basic IMAP auth is off for the tenant. An admin turns it on under Exchange → Mail flow, or you use an app password.
SMTP works, IMAP does not
IMAP is disabled in the provider's settings. Enable it and try again.

How you know it worked

The mailbox shows ok under Health. Reply to a test e-mail from the Inbox page and check it arrives.

Where this goes in SalesCrew

Settings → Mailboxes → the mailbox shows health ok after its first sync. In your own workspace the same how-to opens beside the field, with your callback URLs filled in.

Related