Can you use both Vapi and ElevenLabs Agents?

Yes, in one common way. ElevenLabs is a voice provider you can pick inside Vapi. So many teams build the agent on Vapi and choose ElevenLabs voices for the speech. Running both as two full agent stacks side by side is rare. They try to do the same job end to end.

How do you migrate from ElevenLabs Agents to Vapi, or the other way?

To move from ElevenLabs Agents to Vapi, you rebuild the agent's flow and prompts in Vapi. You can often keep your ElevenLabs voices, since Vapi supports them. Moving the other way trades Vapi's choice of providers for ElevenLabs' simpler, voice-first builder. Neither move carries call transcripts or history over by itself. You export that data and load it into the system that tracks it.

Which one has better voice quality?

ElevenLabs made its name on text-to-speech and voice cloning before it built Agents. Its voice models are widely seen as some of the best you can get. Vapi doesn't make its own voice model. You pick from several voice providers, ElevenLabs included. So a Vapi agent can use ElevenLabs voices without the rest of the ElevenLabs stack.

Do I need a CRM behind either platform?

Yes. Vapi and ElevenLabs Agents both run the talk itself, on a phone call or in a chat widget. Neither one records what happens next. Was the lead a fit? What's the next step? Who follows up? You need a separate tool for that with either one.

Vapi vs ElevenLabs Agents

Vapi lets you plug in any model or voice provider, ElevenLabs included. ElevenLabs Agents runs on its own voice models and bills through credit plans.

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Pipeline with weighted forecast and stage breakdown

Choose Vapi when you want to pick the model, voice and phone provider behind the agent, with ElevenLabs voices as one option. Choose ElevenLabs Agents when voice quality comes first and one credit plan suits you better than a bill split by part.

The short answer

Vapi charges $0.05/min for its own hosting on the Build tier. The model, voice and speech-to-text are billed on top at cost, or free with your own API key.
ElevenLabs sells monthly credit plans, from Free to Business ($0 to $990/mo). Voice, cloning and agents all draw from the same pool of credits.
ElevenLabs is a voice provider inside Vapi. So a Vapi agent can use its voices without the full ElevenLabs Agents platform.
Neither one is a CRM. Both hand the call's outcome and next step to the tool that tracks your pipeline.

Vapi vs ElevenLabs Agents at a glance

Dimension	Vapi	ElevenLabs Agents
Pricing model	Per-minute platform fee, itemized provider costs on top	Monthly credit plans. Agents use the same credits as voice output
Entry price	$0/mo to start; $0.05/min platform fee on the Build tier	Free plan with 10,000 credits/mo; paid plans from $6/mo (Starter, 30,000 credits)
Mid-tier price	Pay as you go. 10 calls at once included; more lines $10/mo each	Pro at $99/mo (600,000 credits), Scale at $299/mo (1.8M credits)
What's included in the base fee	Hosting only. Model, voice and phone lines billed apart	Voice and agent use, metered by credits
Voice model	Your pick of voice providers, ElevenLabs included	ElevenLabs' own voice models, its first product
Provider flexibility	Broad. Swap the model, voice, speech-to-text or phone provider	Narrower. Built around ElevenLabs' own voice stack
Best-fit use case	Teams that want to pick each layer of the voice stack	Teams that want ElevenLabs voices with less setup

Figures checked on vendor pricing pages, September 2026 (vapi.ai/pricing, elevenlabs.io/pricing). ElevenLabs does not publish a per-minute rate for Agents. Agent use comes out of the same credits as its other products, so no per-minute figure is shown here.

What each platform does well

Vapi

You pick the model, voice and phone provider, ElevenLabs voices included
A clear, public per-minute rate for its own hosting
The $0.05/min rate covers hosting only. Your real bill depends on the model and voice you add
More choices to make before it runs well, since nothing comes bundled

ElevenLabs Agents

Runs on ElevenLabs' own voice models, known for strong voices and cloning
One credit plan is easier to budget than a bill split by part
No public per-minute rate for agents. Credits are shared across products, so the agent's own cost is hard to pin down
Less choice of providers than Vapi. The platform is built around its own stack

How to choose

If voice quality decides it, start with ElevenLabs. Its voice models were its first product. They're known for natural speech and cloning, and Agents is built on them. The trade is the credit plan. Credits are shared with ElevenLabs' other products. So it's harder to see what an hour of agent calls costs than on a platform that lists each cost.

If control of the stack matters more, pick Vapi. It doesn't make its own voice model. It runs whichever model, voice and phone provider you choose, ElevenLabs included. That choice brings more setup work. You also pay a per-minute hosting fee on top of those provider costs.

There's a middle path. Build the agent on Vapi and pick ElevenLabs as its voice. You get ElevenLabs voices without its full Agents platform. You do manage two vendors and pay two bills instead of one.

Pricing changes; verify before you commit

We checked the rates above on vapi.ai/pricing and elevenlabs.io/pricing in September 2026. ElevenLabs folds Agents into its shared credits, with no separate per-minute rate. So budget against the credit tiers, not a per-minute guess.

Questions

Can you use both Vapi and ElevenLabs Agents?: Yes, in one common way. ElevenLabs is a voice provider you can pick inside Vapi. So many teams build the agent on Vapi and choose ElevenLabs voices for the speech. Running both as two full agent stacks side by side is rare. They try to do the same job end to end.
How do you migrate from ElevenLabs Agents to Vapi, or the other way?: To move from ElevenLabs Agents to Vapi, you rebuild the agent's flow and prompts in Vapi. You can often keep your ElevenLabs voices, since Vapi supports them. Moving the other way trades Vapi's choice of providers for ElevenLabs' simpler, voice-first builder. Neither move carries call transcripts or history over by itself. You export that data and load it into the system that tracks it.
Which one has better voice quality?: ElevenLabs made its name on text-to-speech and voice cloning before it built Agents. Its voice models are widely seen as some of the best you can get. Vapi doesn't make its own voice model. You pick from several voice providers, ElevenLabs included. So a Vapi agent can use ElevenLabs voices without the rest of the ElevenLabs stack.
Do I need a CRM behind either platform?: Yes. Vapi and ElevenLabs Agents both run the talk itself, on a phone call or in a chat widget. Neither one records what happens next. Was the lead a fit? What's the next step? Who follows up? You need a separate tool for that with either one.